Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Youll need to take the following form of identification with you to the assessment: In addition to identification, you should also take the following to your PIP assessment: If you can, you should take someone else if they are over 16 - with you to your PIP assessment. Claimants were asked whether, given a choice and if assumed safe under government advice, they would prefer face-to-face or telephone assessments. Ninety-five per cent of claimants agreed or strongly agreed that they were able to explain how their health condition or disability affects their daily life. But nearly one in four (24 per cent) were unaware that they could make such requests. The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Here, only the PIP assessment outcome was a statistically significant predictor of channel preference. Again, logistic regression analysis was conducted to model claimants preference for each of the three assessment channels over the other channels or having no preference. As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. That way you can refer to it in the assessment and make sure you tell the assessor everything you want them to know about your condition. Assessments will now either be paper based or telephone. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Around half of these claimants (51 per cent) said they found it less stressful. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. For example, we can estimate the average likelihood of all claimants preferring telephone assessments firstly as if all claimants were male and then estimate this again as if all claimants are female, while keeping all the other variables in the model at the values reported by respondents in the survey. Fifteen per cent of claimants felt that the questions were not tailored or relevant to their health condition; 14 per cent felt the assessment needed face-to-face contact, and 13 per cent reported dissatisfaction due to generally finding the assessment uncomfortable or emotional. Similarly, 97 per cent agreed that the assessor listened to them and made sure they understood what the claimant was saying. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. The small group who were not satisfied tended to have complaints about the assessors behaviour, having insufficient time to answer the questions or not feeling that the questions were tailored to their condition. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. For the most commonly requested adjustment of having breaks, the assessment provider was able to make the adjustment in 93 per cent of cases. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. The number of achieved interviews was 1146. This analysis provides an estimate of the relationship between each of these variables and a claimants assessment preference, while controlling for the other variables included in these models. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. When asked, more than half (56 per cent) of claimants said they would feel comfortable or very comfortable having a video assessment should these be available in the future. You should be advised of a rescheduled phone assessment by letter, & should be given at least a week's notice; not the best scenario. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. When all other relevant variables were controlled for, those awaiting an assessment outcome were equally likely to prefer either telephone or face-to-face assessments. Prior to the COVID-19 pandemic, individuals in the UK claiming Personal Independence Payment (PIP), Universal Credit (UC) or Employment Support Allowance (ESA), due to their health condition or disability were required to undergo a face-to-face assessment to provide evidence towards their claim if a benefit decision could not be made via a paper-based assessment (where a benefit decision is made based on information provided on-line and via the post only). This group is referred to as the unknown outcome group. Simply use the buttons below to share on your social network. Those who were awaiting further assessment or had a stated preference for face-to-face assessments were less likely to feel they were able to explain (91 per cent and 86 per cent respectively). A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. 30 September 2020 at 8:04AM in Disability money matters. Claimants who reported a mental health condition were significantly less likely to prefer video assessments, with a 10 per cent likelihood of preferring video appointments compared to 15 per cent for those who did not report a mental health condition. After your PIP assessment with questions on mental health, the DWP will assess the following information with the supporting evidence if you are eligible: The DWP will give you a letter if you have claimed your PIP or not according to your PIP assessment report. PIP can be paid to those who are in and out of work and is not dependent on a persons financial status or National Insurance contributions. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. All interviews were conducted via telephone and lasted around 25 minutes. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. A health professional will carry out your assessment - they'll write a report and send it to the DWP. You will need to contact the assessment provider and request a home assessment. Having a mental health problem can be expensive. Any reported differences in opinion by claim outcome should therefore be interpreted with this in mind. PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Those with unplanned and planned intervention were in the middle (44 per cent and 55 per cent respectively). Claimants were asked whether they experienced any technical issues during the call. Claimants also consulted a social worker or support worker (8 per cent); a GP or other health professional (5 per cent), a charity or support group (4 per cent); or Citizens Advice (3 per cent). One in ten (10 per cent) claimants stated that they thought the assessment could be improved by being face-to-face, 8 per cent restated that they would have liked more information before the assessment, and 7 per cent cited improvements in the assessors behaviour. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what The PIP form is based on two major components Daily living difficulties and Mobility difficulties. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. The small number who felt they were not able to explain their condition were most likely to say they felt that the assessor was not listening, that the questions were not appropriate, or they needed to be face-to-face with the assessor to explain their condition properly. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. Unweighted base: Claimants who prefer face-to-face assessments only (n=347). Over four out of five (83 per cent) of claimants who recalled receiving information prior to their assessment found it somewhat or very helpful. The remainder had no preference. Nine in ten (91 per cent of) claimants said they received this information. You are most welcome to join today! WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. If you have a disabling condition that makes you housebound, you can also request for a home assessment. Well enough: For instance, you may be able to prepare and cook a meal, but you will not be able to eat it if it is deemed undercooked. Georgia Lucey PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! All face to face assessments have been suspended for at least 3 months. Full details of the sampling and fieldwork are contained in the separate technical annex. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. The points in PIP for mental health is 8 and 11 points to make you eligible and qualified for this kind of benefit program. Citizens advice. PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. Claimants who recalled receiving communication were asked whether any other information would have been helpful prior to the assessment. Views on the assessor were also highly associated with the claimants stated preference for assessment mode. someone goes out with you. Make a list of points you would like to make during your assessment and take this with you. Atos and Capita are obligated to administer PIP medical assessments with questions on mental health to people who are applying for this benefit program. Before your PIP assessment, you should plan your journey to your assessment centre. Views expressed in this report are not necessarily those of the Department for Work Those with previous experience of a face-to-face assessment were also slightly more likely to prefer telephone than face-to-face. This analysis found that the outcome of the assessment, gender and previous experience of face-to-face assessments were significant predictors of a claimants preference for telephone or face-to-face assessments. Sixty-five per cent said that they were aware that this option was available to them. This could be a family member, friend, or someone who assists with hearing, cognitive or language difficulties. Claimants who had been disallowed PIP were slightly less likely to have sought support. Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). With this choice of video introduced, claimants who had originally expressed a preference for a face-to-face compared to telephone assessment were most likely to stick to their view (83 per cent of this group continuing to say that was their preference) whilst those previously preferring a telephone assessment were more likely to shift view with 77 per cent continuing to choose a telephone assessment and 16 per cent switching to choosing a video assessment. Can I cancel something I've done when I'm unwell? This will ensure you are familiar with the journey, so you arrive in plenty of time and reduce the possibility of being stressed before your assessment. WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Copyright OptimistMinds 2023 | All Rights Reserved. A similar proportion of claimants expressed a preference for telephone assessments (45 per cent) as face-to-face assessments (42 per cent). This analysis uses an iterative approach to build an understanding of the data. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. Women and those placed in the LCWRA group were significantly more likely to prefer telephone assessments, given a three-way choice, even when taking their age, health conditions and previous experience of assessments into account. TW9 4DU Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). When you have fulfilled your PIP form and sent it to DWP, this kind of department will be sending you an appointment letter. Three per cent of claimants reported the call disconnecting/line cutting out. Those who had no previous experience of a face-to-face assessment or who had been disallowed PIP were more likely to say they would have liked more information. Check if youre eligible for PIP. Preparing for your PIP assessment. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. You can change your cookie settings at any time. Nearly two thirds of claimants (63 per cent) were aware that they could have a third person present on the call for support. Nearly one in seven (15 per cent) said they had no preference. Ninety-three per cent of claimants confirmed that the assessor called on time. WebIntroduction. Then get someone to come and sit with you at the next one as support? In a reasonable and attainable time: Does it take you a lot more amount of time to do the activity than it would take most people. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? Women were also more likely (66 per cent) than men (56 per cent) to report using video calls in the past. Those who said they prefer telephone assessments were also more likely to be satisfied with the assessment (94 per cent, compared to 49 per cent of those who prefer face-to-face assessments). Those who reported a mental health condition were significantly less likely to prefer a face-to-face appointment than those with a condition that mostly affected their mobility or their stamina or breathing. Nearly one in three (32 per cent) reported issues with the questions (the way they were asked, type, focus and coverage). That's why benefits like Personal Independence Payment (PIP) can make such a difference. A fifth said that video would make them too nervous or anxious (20 per cent) and/or that they would not know how to use the technology (19 per cent). We refer to this group as the unknown outcome group within the rest of the report. For many of us, it can mean that we need extra support to get to work, see friends and family, and carry on living our lives. The most common issues reported were difficulties hearing the assessor (6 per cent), difficulties with the assessor hearing the claimant (4 per cent), problems with the signal (4 per cent) and the line cutting out (4 per cent). Kew The out-of-work benefit those who have a health condition and/or disability that restricts their ability to work comes in the form of either ESA or UC. Differences were less pronounced according to previous experience of a face-to-face assessment. Men were also more likely to prefer a telephone assessment over face-to-face (54 per cent) but this was only twice as high as their predicted probability of preferring face-to-face (28 per cent). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Its based on the results of over 250 responses to our readers survey which is still open. Those undergoing a reassessment were also more likely to seek help (35 per cent) than those making a new claim (28 per cent). This document/publication is also available on our website. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Seven per cent of claimants said they found the assessment tiring or needed to take breaks. If you want to know how often you have problems with the activities, fill out the form. For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. Reasons for preferring a telephone assessment included finding it easier/more comfortable, not needing to travel and it feeling less stressful. When making a claim for PIP, individuals make an initial call to provide DWP with initial information and complete a questionnaire detailing how their condition affects them. You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Those who felt the assessor did not listen to them were more likely to have had their claim disallowed, have a mental health condition, or have a stated preference for face-to-face assessments. Notably, two fifths (41 per cent) of new PIP claimants reported to have had face-to-face assessments for health-related benefits in the past. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. They can help you feel more comfortable, add information to what you say or take notes. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? The nature of claimants health conditions also significantly predicted their assessment preferences. Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. Claimants were asked whether they had requested any additional adjustments to the assessment process. New claimants were more likely to say they would have liked more information. You have accepted additional cookies. Citizens advice. Do be advised that the 'DWP' call handlers are not PIP advisers. Women were also more likely to opt for telephone (68 per cent) than men (54 per cent). Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). Note: Some claimants provided multiple responses. Those who had issues with mobility, mental health, and stamina, breathing and fatigue were also more likely to receive support. They do send out text messages for appointments yes. You are currently in the en section of the site. They had 45 per cent predicted probability of preferring telephone and 35 per cent face-to-face but this difference was not statistically significant. I first applied for pip back in 2016 and was awarded a paper based award . All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Just over three quarters (76 per cent) of claimants agreed that they were able to explain to the assessor how their condition affected their daily life. This will also indicate the assessment centre that you will be assigned to take your PIP assessment with questions on mental health. Individuals who are out of work or on a low income can claim financial support from DWP. The National Archives You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food The PIP assessment questions on mental health will be asking about the degree of assistance you need in daily activities. Only 19 per cent would be predicted to still opt for face-to-face. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. About one in eight (16 per cent) had issues with the type of questions or how they were asked. 63 replies 18.3K views. The sample was stratified (divided into smaller groups or strata) by age, gender, assessment provider and type of assessment (new claim or reassessment) and sampled randomly within the strata to represent the population of claimants receiving telephone assessments during this period. Nearly all claimants (99 per cent) who were joined by someone else for the call said they found their support either very or somewhat helpful. Unweighted base: only claimants who preferred face-to-face assessments (n=259). PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Men were also more likely to prefer a telephone assessment, but not to the same extent as women. your mental health condition makes using a bus or train difficult. Its based on the results of over 250 responses to our readers survey which is still open. Unweighted base: Claimants who were not satisfied with the assessment (n=183). Each article is written by a team member with exposure to and experience in the subject matter. Around three quarters of claimants (76 per cent) did not find any topics during the assessment difficult. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. When asked if anything could have improved their experience of the assessment, around half of PIP claimants (51 per cent) and three quarters (72 per cent) of those undergoing WCA did not feel any changes were necessary. 64 Posts. You are found capable if you did the following movements and other activities: The health professional will place their observations in your form and then place some reviews about your results in your examinations. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. You can score enough points and get either the daily living part, the mobility part, or both. Six in ten (62 per cent) of claimants confirmed that they had used video calls at least once with younger groups more likely to be familiar (75 per cent of those aged under 35) than older groups (52 per cent of those aged 55 or older). The consent submitted will only be used for data processing originating from this website. Nearly all (90 per cent) who recalled a communication found it helpful and 70 per cent of all claimants felt that no further information was necessary prior to the assessment. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. You have rejected additional cookies. Claimants who had gone on to be placed in the LCWRA group and those undergoing a reassessment were more likely to have sought support. They later changed the award because they looked into everybodys claim as they felt they hadnt been Claimants reporting mobility conditions were more likely to be aware they could have someone to support them (68 per cent compared with 59 per cent of those without mobility conditions). Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. This question in the PIP assessment with questions one mental health means that you find it hard to do the following: This question shows that the DWP is interested in knowing about how you deal with the long and short journeys that you will be going to buy some groceries or other necessities. What do you put on a PIP form for depression? Ask if you can make an audio recording of the assessment. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. 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