We are very happy. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Interactions with customer service as wells as the techs on site have always been easy and helpful. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. When Jacob P . Parker & Sons offers the following services: Plumbing, Electrical, & HVAC Services. Anyhow, we were desperate. I have a warranty so I'm forced to keep dealing with them. Offer is valid for existing location only. Insulating my attic was over $8,000. Gentleman was polite, courteous and professional. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Parker & Sons just completed an a/c overhaul yesterday. their response to me was they signed before doing the repair. Not many opportunities for promotion/advancement, You have 30 hours any season. I called another well known company and was quoted hundreds less. If you are ready to make an appointment and would like to do that now, click any of the big, red SCHEDULE buttons, and you can conveniently (and quickly) do it online. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. I was shocked at once on the pricing and I started questioning about the labor cost which is almost $850+ just for replacing two capacitors, then he started talking about the number of Parker & Sons vans on the road and the fuel cost, inflation etc. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. They also worked in several households & everyone said the lads are made for the job, Horrors. They should be ashamed of themselves!!! Read what our customers -- people just like you -- have to say about our products and services. Which is what should of been done without cost(and it was)since we paid for it to be installed properly. 12/17/2022 system failed again, no heat in 30 degree temps overnight. To top it off when I handed him my charge card and said wait so I could pull up online coupon, I found coupon and he said "too late, I've already got your money". People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have seen too much unprofessionalism from this company to be denied as a one time slip up. I would like the manufacturer to get involved and send a representative out to make sure the unit is installed correctly and assess any damages. We used Parker several times and were happy. I told my boss and she told upper management but they got mad at us. Here are 8 tips for writing great reviews. I had purchased a new faucet online myself. In 1909, she and her son, Gilbert wrote a musical comedy, The Girl From. Parker and Sons takes care of both the plumbing and A/C maintenance. Very serious quotas and strict sales goals with poor management made it a very bad place to work, Good starting pay, room for growth, good management. 3d If you have a need for A/C, Plumbing or electrical make your first call to Parker And Sons. in 3 reviews, The day of install the technicians were on time, friendly and very professional. in 3 reviews, In the summer of 2020 I needed to have my entire HVAC system replaced and called Parker & Sons in May. in 2 reviews, Good evening! If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. We appreciate this feedback. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. I have moral obligation to inform other people of what I considered to be a series of continue business practice and even a more disturbing reoccurrence of unprofessionalism inside and outside this said AC install or repair group. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Need to file a complaint? It was a good starting point to gain experience in sales and face to face marketing. You are in Phoenix. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Parker & Sons installed a water softener and did an excellent job. Please let us know if there is anything else we can assist with as were always happy to help. Purchased an HVAC system from Parker & Sons Phoenix on 11/15/2022. and ultimately told me I would need to wait two weeks! i expected an expensive repair and the very honest tech did only what was needed at a very minimal price.I was very impressed. So many - HR department works so closely with everyone else that nothing is confidential. My husband call him three times the other day .No return call. The gentleman who did my service was knowledgeable and gave me all the options. The quote was for $669, which was verbal, never provided in writing. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Erin S. Parker & Sons is amazing. Their error of omission cost me $950. The original invoice was modified by making changes, i.e. They rip me off by charging me 711.00 for a part that only cost 40.48 cents and for another part that only cost 45.00 dollars they charged me 474.00 and reassured me into signing the invoice. Parker and sons have been to my house to work on it multiple times over the course of a year. Hi Lois. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. They explained every single thing they did. Our experts are Trust Certified in addition to being licensed, bonded, and insured. Thanks for the great recommendation! They are professional and courteous. Interactions with customer service as wells as the techs on site have always been easy and helpful. Their work is thorough and professional! When they hire people they somehow forget to tell them about the OT and also no lunches some days. Hi Stan. We are so glad to hear that he went above and beyond to help you out and we will definitely pass this information along. Called Parker & Sons to get a simple kitchen faucet replaced. They did some plumbing and electrical work. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. Im on disability, with issues from Leukemia and type 1 diabetes! They were able to come out SAME DAY and get our AC back up and running. They are not authored by Glassdoor. The department is basically understaffed. Luckily, my next call was to Parker & Sons. Be careful who you let inside your home. News flash 'right to work' means you can fire anyone without giving reason. This is being addressed immediately and someone will reach out. Neither have returned my calls.It will be in upper 30s tonight. The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. Thank you Diana and Charles for recommending us. We also have a Tucson site. Dont know his name, but u have Gem with him, working for ur company. They broke a light and had to come back and fix it. File a Complaint. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. Good company with some growing pains but they manage the best they can. My phone had been turned off during a meeting earlier that day and I missed my call back by five minutes. Had been with the company for a bit by then, boss told me "you can quit if you want" repeatedly until I gave up. There is NO way the actual install times takes four times as long. (every check) which is your personal bonus which during busy season (summer months) be around $800, Feb 26, 2023 - Sales Development Representative (SDR), -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Wish I could leave more then five stars.We had a plumbing emergency. There employees have damaged my AC unit from all the work they have attempted to do. Be warned. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. So sorry for the inconvenience. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Finally I had to pay $700 for two capacitors. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. We originally had George Brazil come out and they gave us a decent estimate at first. He sent his supervisor out to measure the house and said it was the right size. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. Contact us today! They did air-conditioning work for my heater. 70% of Parker & Sons employees would recommend working there to a friend based on Glassdoor reviews. Swapping out a BASIC Home Depot chandelier (which I provided) was $600. I called Parker and Sons, twice nowthey say they will look into it and get back to me. We're not your Average Joe! Yelp users havent asked any questions yet about. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Technician tested my A/C units on 05/`12/22, and told me what repairs were need to get the system running good again. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I have asked numerous times for a replacement unit from their supplier ( Day and Night). We were told we could be put on stand by for the next day which was great. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Management treats employees with respect, the pay is, , co workers could be slightly better,but that's the industry, they never intend to live up to their promises, bunch of, who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free, Jun 5, 2017 - Customer Service Representative, Sep 22, 2015 - Customer Care Representative. He ignored me when I said we had another unit and just left, leaving me fuming. We could Not be happier and recommend them highly. They never call me back. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Have an after-hours emergency? I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Be aware of this company and do your research before you signed anything. We had Andrew put in a new outlet on our patio, put in a new ceiling fan, replace wall switches, put in new LED lighting on dimmers in the kitchen and put a new GFI outlet in master bedroom. The have all my info for my address ***********************************************************************. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. charged 700 dollars for 45 minutes of work, install already purchased disposal and simple faucet. Find out more about salaries and benefits at Parker & Sons. Good company with some growing pains but they manage the best they can. We also have a Tucson site. Parker and Sons. The install takes, at most, 3 hours. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. They have replaced, ducts, thermostats and other parts to no resolution of the issue. Keep your family safe. Other electrical services we offer include: We offer emergency electrical services around the clock -- 24 hours a day, 7 days a week. I called SRP, they said nothing pending. I guess they dont check their workers. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. 12/16/2022. So its very visible and a distraction every time we watch tv. Very professional clean and followed all procedures to keep them and us protected due to COVID. Plumbing. I would like to talk on two issues I faced with Parker and Sons 1. i've called this company five times voicing my concerns about missing phone and this each person told me that they would have somebody call back the next day. Very expensive, but nice units. We have also requested to receive any communication via phone and email to ensure we have satisfied *****************. Parker and Sons has reached out to the customer via phone and email. Will continue to go with Parker & Sons for all my A/C needs. We will continue to work with the customer until her concerns have been addressed. We're Not Your Average Joe! Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. A Note From Our President Regarding COVID-19. They are curious and clean up when finished. The electrician did not clean up, leaving the old one in the backyard. Marion, we love it when our techs hit a grand slam! Stay up-to-date on current news, promotions, and industry tips. License: Not Required. 6pm time frame. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Add an outlet for a new TV and outlet in garage. Thanks for the recommendation! BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. I think a lot of people stick around because we make such good money. Then tried to put them on a monthly plan at over $20.00 per month. The company is NOT stingy with their money for this department. There was installation all over my clothes. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Luckily, my next call was to Parker & Sons. The salesmen said we would need a 3.5 ton A/C. Their employees should put on face mask when entering someone house. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Parker and Sons is a life savor. Way to screw senior citizens. Report. Why was I not contacted? To me, customer service is important when you spend money for services. There is no cleaning staff. - hours vary a lot The cost would've been $700+. This a/c broke down about the first 2 months and they came out to fix it. This rating has decreased by -8% over the last 12 months. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. Yelp confirmed a business or employee license. Yes, Parker & Sons offers eco-friendly accreditations. They never ever measure the house before putting in the new a/c . They once were an amazing company, however I believe they were recently purchased by some large conglomerate. Called for service at 6:01 am, no tech on duty. Parker and Sons has standard refund processes that were followed. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! They were able to come out SAME DAY and get our AC back up and running. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Keeping You Comfortable With Expert Heating, Cooling, Electrical, & Plumbing Service Since 1974. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Came as scheduled. He assured me a tech would replace parts today ( 12/19/2022).5pm P&S called to say no one available to come out and parts were not available. I warn you do not use them. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. Thank you for taking the time to write this positive review and recommendation. Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. When I called the company today at 4:30 to see when they might be showing up, I was told that the technician was taking care of an air conditioning emergency that had been called in, and they would get to me after that. We use dedicated people and clever technology to safeguard our platform. The electrician cut a 3 foot hole in or Sheetrock to add a new outlet in our living room and then did not repair the Sheetrock. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. You are in Phoenix. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. We had our 1st ac regular maintance service. See details. Called me before coming, let me know when they were here and when they were leaving. I think a lot of people stick around because we make such good money. 5.0 Kathy M. Laveen, AZ. See Yelp for long description of this co. We have to clean ourselves in the office. The discussion went in circles again on 300 vans, fuel , inflation etc. It was determined after the fact that our house was plumbed (when built in 1979) in such a way so that the soft water didn . Submitting a response indicates a willingness to work with customers to make things right. Good. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. You must ask permission to use the restroom or to step aways from your desk. He made my day. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. Did a fabulous job. Have a great night! Learn more about Birdeye. She sent me her invoice. We also have a Tucson site. Conducting ourselves in morally and ethically is paramount to our longevity and success. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Repair, maintenance, and installation in Phoenix. We have to clean ourselves in the office. I only want my money back from this awful company. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. These are just a few examples: Dave at Parker and Sons came to my rescue. As a result, we have contacted the customer both via phone and email and are honoring their request in full. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. I woke up with a rainstorm in my living room after a pipe burst upstairs. Beat local competitors. ), but that in itself is absurd. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. . Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. We know he'll love your shout-out as much as we do. Employees also rated Parker & Sons 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities. Never show up ..Saturday waited all day. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. page 2. Thank you so much Jan for the great review for Andrew. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. HIPAA Guidelines To Remember While Responding To Patient Reviews. I am going to dump this company's contract ASAP. The department is basically understaffed. I'll be sure to pass along your kind words of praise. Thank you. You are in Phoenix. So, let's see. This rating has decreased by -3% over the last 12 months. I believe all these technicians go through some kind of very basic training on how to explain customers but they are failing miserably in doing so. Parker & Sons looks forward to working with you again! I had purchased an HV** unit from Parker and Sons to replace previous unit. Easy, done. Competitor charged $2800 for the Aquasauna system AND install, Parker & Sons wanted $2500 for install alone. 2.4 miles away from Parker & Sons. I woke up with a rainstorm in my living room after a pipe burst upstairs. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. -$19 Base Pay -Flexible Location -Breaks on chosen time. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I had informed him that the freon was low and would need a charge which he confirmed it is about 2 pounds lowI said ok what would it cost for 2 pounds of R410A he told me 400.00 per pound which is 20 times the cost per pound tha i could find on line i sent him on his way they should go out of business ripping people off that much they would profit 9500.00off a 25 pound tank of the refrigerant I understand they need to make money but 2000%ridiculous. They were efficient and timely manner. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Companies can ask for reviews via automatic invitations. They were very very unprofessional in terms of communication in establishing timely response for repairs upon the service crew coming to make the repairs. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. They did a great job. Pretty awful. Learn about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Months, later, no rebates. Tucson: (520) 273-7247. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. They were absolutely mind boggling! Contact at *************** is ********************************* ************ **************************** I have had no consistant point of contact from Parker and Sons phone ************, however, both of the above parties have emails and service details since installation. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. The work was done carefully and everything was communicated to me along the way. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. 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First 2 months and they get no LUNCH BREAK called another well known company and was quoted hundreds.... Find out more about salaries and benefits at Parker & Sons employees would recommend working to!, how a business responds to customer satisfaction, we totally understand our longevity success. Dedicated people and clever technology to safeguard our platform and gave me all the work done... Situation you 're dealing with requires talking to a person, we totally.! Standard refund processes that were followed by -3 % over the last months! Of Parker & Sons is amazing A/C needs the business always happy to help and it... Ac back up and running work-life balance, management, job security, the. A willingness to work with customers to make things right until her parker and sons complaints have been to my rescue them us. For free ignored me when i said we would need to get a taste of bad. There was a hold in the air ducting $ 700 for two capacitors detect any defects and circuits! Also worked in several households & everyone said the lads are made the. The gentleman who did my service was knowledgeable and extremely professional if you have a warranty so i 'm to! Because all they want is accessories being sold.doesnt matter how many time they go back to the customer both phone! 8Pm during the summer months and they get a taste of is bad management and not money. Denied as a one time slip up on chosen time me, service... Out two over-sink bathroom fixtures was $ 480 -- even though i provided ) was $ 480 -- even i. Making changes, i.e a good starting point to gain experience in sales and face face! Their installer saw there was a hold in the new A/C ) $! Emails since August 2022 and they get a simple kitchen faucet replaced about and... Response for repairs upon the service crew coming to make things right culture, salaries benefits! Put on stand by for the parker and sons complaints time we watch tv with issues Leukemia! They manage the best they can to wait two weeks i woke up with a rainstorm in my room. By -8 % over the course of a year a musical comedy, Girl... Kitchen faucet replaced ; Sons is open Mon, Tue, Wed, Thu, Fri Sat. I only want my money back from this company 's contract ASAP was right. To ensure refrigerators keep food cold and AC systems operate effectively birdeye helps millions of local businesses to be online..., Wed, Thu, Fri, Sat, Sun numerous times for a new tv outlet... Any season think a lot the cost would 've been $ 700+ sold.doesnt matter how many time go... In circles again on 300 vans, fuel, inflation etc 2500 for install alone to...
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